PRIVACY POLICY
Last Updated: May 6, 2025
Masters’ Guild Inc. (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in a transparent and responsible manner. This Privacy Policy explains how we collect, use, store, and share your information when you use our website (www.mastersguild.io) or mobile application.
1. Information We Collect
We may collect the following types of personal information:
Provided by you directly:
- Full name, email address, phone number
- Service or account-related profile information
- Optional location-based information
Automatically collected:
- IP address, device/browser type, usage data, cookies
App-specific (via Helcim integration):
- Payment method, transaction history, payout details
- Payment-related data is not stored or processed by Masters’ Guild, but by Helcim, our secure third-party payment provider
2. How We Use Your Information
We use collected data to:
- Operate and improve our platform and services
- Enable service provider matching and account management
- Process secure in-app transactions via Helcim
- Provide support and communicate with users
- Analyze activity for performance and feature optimization
- Comply with legal or regulatory requirements
3. Legal Basis for Processing (PIPEDA)
Our processing is based on:
- Your express consent
- Contractual necessity (e.g., transactions)
- Legal obligations
- Legitimate interests, such as maintaining service quality
You may withdraw consent at any time by contacting us.
4. Data Retention
We retain personal data only as long as necessary to fulfill the above purposes or to comply with legal obligations. Inactive or unused accounts may be anonymized or deleted after a reasonable retention period.
5. Third-Party Sharing
We may share your information with:
- Helcim, to process in-app payments securely
- Service partners for technical, support, or analytics services under confidentiality obligations
- Authorities, if legally required
We do not sell or trade your personal information under any circumstance.
6. Use of Helcim Payment Services
All payment transactions are securely processed through Helcim, a PCI-DSS-compliant payment provider.
We do not store or access your full payment information.
For details on how your data is managed by Helcim, please refer to their privacy policies:
7. International Transfers
Some data (e.g., payment data via Helcim) may be processed outside Canada. We ensure reasonable safeguards are in place to protect your data in accordance with Canadian standards.
8. Cookies and Tracking Technologies
We use cookies to:
- Improve your experience
- Monitor and analyze platform usage
- Save session and preference settings
You can disable cookies in your browser settings, but some features may not function correctly.
9. Your Rights
You may request to:
- Access or correct your personal information
- Withdraw consent at any time
- Request data deletion or restriction of use
To exercise your rights, please reach out via our Contact Us page.
10. Data Security
We implement strong security measures including:
- SSL/TLS encryption
- Role-based access control
- Secure cloud infrastructure
- Partnering with Helcim to ensure PCI-DSS-compliant transactions
11. Policy Updates
This policy may be updated from time to time. All changes will be posted on our website or mobile app. You are encouraged to review it periodically.
12. Contact Us
If you have questions or concerns about this policy or your personal data, please reach out via our Contact Us page.
We’re here to help.